Thank you for subscribing!
Thousands of customers have reported issues on Downdetector this morning
Lloyds Bank and Halifax customers have been hit by an outage affecting mobile apps and online banking services.
Reports of problems with both banks surged from around 11.35am, leaving some customers unable to log in or manage their accounts.
Lloyds acknowledged the disruption on X, saying: "We're aware some customers are having issues with our app and online banking.
"We're really sorry about this. We're working hard to fix it and will let you know as soon as we're back to normal."
Downdetector figures show 67 per cent of the problems reported by Lloyds customers relate to the app, followed by login issues at 14 per cent and online banking at 10 per cent.
The disruption comes as some former Halifax app users say they have only recently been moved onto the Lloyds platform.
Lloyds Banking Group is gradually phasing out the Halifax brand and inviting customers to use the Lloyds app, although their account details and benefits remain unchanged.
Among Halifax customers, 73 per cent of reports concern the app, while 10 per cent relate to login problems and nine per cent to mobile banking.
Customers have taken to social media to complain about the disruption, with some highlighting the growing reliance on digital banking as high street branches close.
One user said: "I've just been forced to switch from Halifax app to Lloyds app and guess what... today it's not working."
Another replied and said: "Same, we are moving away from Lloyds and Halifax completely by the end of the year. Haven't even got a branch near us for either now and then the app is down so often."
A user complained: "Lloyds Bank can’t go a week without their app / online banking going offline."
The latest disruption follows a serious Lloyds Banking Group app failure in March, which affected customers across Lloyds, Halifax and Bank of Scotland.
A faulty update on March 12 resulted in up to 446,915 logged-in users being shown transactions belonging to other customers or having their own transactions displayed to someone else.
Up to 107,937 people clicked on the transactions, potentially exposing details including names, sort codes, account numbers and National Insurance numbers.
A further 80,805 people may have had transactions exposed through joint accounts, despite not logging into the app during the incident.
The glitch only affected current accounts and did not change customers' balances. Users could not move money or carry out unauthorised actions, while passwords and login details were not exposed.
Lloyds Banking Group said it had found no evidence of fraud or financial losses linked to the incident.
The group has since paid just over £201,000 in "goodwill payments" to around 5,250 customers who complained, equivalent to roughly £40 each on average.
Payments were assessed individually to reflect any "distress and inconvenience" suffered. Some customers reported receiving between £25 and £50.
